Expert Production Support

Our virtual producers manage the behind-the-scenes logistics of your live online training sessions. They:

• Handle technical setup and platform tools (polls, chat, breakout rooms)

• Monitor engagement and troubleshoot issues in real time

• Support facilitators by managing transitions, content flow, and learner interaction

Their job is to ensure that every session runs smoothly—so your facilitator can focus on delivering great content without distraction.

Yes. InSync producers are experts in driving interactivity. They manage all built-in engagement tools, including:

• Launching and monitoring polls

• Managing Q&A and chat discussions

• Setting up and supervising breakout rooms

• Coordinating interactive activities in real time

This ensures learners stay engaged and facilitators remain fully supported throughout the session.

Our producers are trained across all major virtual learning platforms, including:

• Zoom

• Webex

• Microsoft Teams

• Adobe Connect

They adapt quickly to platform updates and client-specific configurations. If you’re using a platform outside these core tools, we’ll work with you to determine compatibility and support options.

Every session we support includes a pre-session checklist, technical setup verification, live support, and post-session wrap-up. Our producers:

• Join early to verify audio, video, and content

• Follow a detailed action plan tailored to your session

• Troubleshoot issues on the spot, often before they’re noticed

• Actively communicate with the facilitator and participants

This proactive approach helps eliminate delays, tech disruptions, and awkward transitions.

Yes. InSync’s production team operates across time zones and languages. We support:

• Global rollouts

• Regional sessions

• 24-hour scheduling needs

• Multilingual delivery (20+ languages)

Whether your learners are in one region or distributed around the world, we ensure consistent quality and seamless delivery.

Absolutely. Our producers follow client-specific protocols and are briefed in advance on your content, session goals, and audience. Whether your program requires light-touch tech support or full co-facilitation of tools and engagement, we tailor our level of involvement to what you need.

We support a wide range of virtual learning experiences, including:

• Instructor-led training

• Workshops and leadership development programs

• Onboarding and compliance sessions

• Certification courses and blended learning journeys

If it’s live and virtual—we’ve supported it. Our team has extensive experience across industries and training formats.

It starts with a consultation. We’ll learn about your training goals, platforms, and audience, then recommend the level of production support that fits your program. From there, we match you with expert producers, schedule onboarding, and ensure your sessions are fully supported from day one.