GLOBAL TECH COMPANY TRAINS EARLY-IN -CAREER SALES TALENT BY PARTNERING WITH INSYNC TRAINING

Long-Term Vision: 

This industry leader sought to cultivate next-generation sales leadership through the strategic infusion of innovative and varied sales talent leveraging state-of-the-art hybrid collaboration and interaction technologies.

Program Objectives:
The company's targeted program aimed to:

• Provide early-career Sales Reps and Engineers with a year-long curriculum encompassing both technical and professional sales training.
• Deliver training via virtual learning across 10-15 global cohorts, complemented by local, practical experiences.
• Guarantee a rigorous, yet consistent development experience for young Associates, regardless of their geographical location.
  
  

Partnership Needs: To effectively implement this global program, the company partnered with InSync Training for an integrated virtual classroom managed service solution.

PROBLEM OVERVIEW:

The company embarked on an ambitious initiative to integrate global associates from multiple sites into cohesive learning cohorts. For instance, representatives from California, New York, and Toronto, or Bangalore, Sydney, and Shanghai, would form learning cohorts while remaining in their respective cities.

The company operated 10-15 cohorts annually, each tackling over 80 varied topics over periods ranging from 1 to 10 days. Every topic was led by a different instructor, teaching from one city and connecting with the rest of the cohort via virtual classrooms and video conferencing.

This innovative approach posed significant challenges:

1. Consistent Support: Establishing a learning environment that offered consistent support to all learners, regardless of their location, regional requirements, and preferred language was a major hurdle.
2. Logistical Management: Managing the contracting and scheduling of individual instructors, as well as handling travel logistics, budgets, attendance, and general student management across all cohorts worldwide, was a complex task.
3. Content Management: The company needed assistance with content management and high-level design advice for converting material for virtual learning, as it lacked expertise in these areas.
4. Maintaining Quality: Ensuring consistent quality across such a large program, with numerous moving parts operating simultaneously, was a daunting challenge.

THE SOLUTION:

In 2010, the company partnered with InSync Training to devise a comprehensive managed service solution for their global virtual initiative. This collaboration aimed to address the challenges identified in the problem overview and streamline the learning process across various cohorts.

The project encompassed several key elements:

1. Schedule Creation and Implementation Services: InSync Training coordinated a global pool of instructors, managing the logistics of virtual classrooms, video conferencing rooms, and producers.
2. Content Management: InSync Training performed a thorough content review, converted materials for virtual classroom use, and managed revisions.
3. Learner Management: This included handling Learning Management Systems (LMS), attendance tracking, reporting, and evaluation.
4. Hybrid Learner Support: InSync's production staff utilized collaboration tools and integrated third-party learning apps to create a seamless hybrid learning environment. This approach balanced the needs of in-person and virtual learners, fostering an interactive and engaging classroom experience.
5. Learner Advocacy: The production staff served as advocates for all learners, ensuring consistent support and high-quality learning experiences across different locations. This role was crucial in addressing individual learner needs and fostering a sense of community among geographically dispersed participants.
6. Train The Trainer Services: For instructors new to virtual delivery, InSync Training offered specialized training to equip them with the necessary skills and knowledge.
7. Budget and Vendor Management: InSync Training oversaw budget allocation and vendor management to streamline operations and ensure efficiency.